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Privacy Policy
  • Definitions

    • HCHM=Henry's Custom Home Models

    • Model=Any design made by HCHM

  • Personal information that HCHM collects

    • Addresses as provided on the order form and any communications with the company.

    • Names as provided on the order form and any communications with the company.

    • Phone numbers as provided on the order form and any communications with the company.

    • Email addresses as provided on the order form and any communications with the company.

    • Photos of houses as provided on the order form and any communications with the company.

    • Any other information voluntarily shared with HCHM that is necessary or pertinent to the fulfillment of an order.

  • How information is handled​

    • All information collected as stated above is kept entirely private and will never be shared publicly. ​

    • This information is stored securely online via Google Drive and Microsoft Onedrive. Information may also be printed or written on documents that are kept in possession of HCHM employees at all times.​

    • Sometimes, HCHM may need to provide your name and address to LEGO sellers to have a part directly shipped to you. Please review Bricklink's privacy policy for this situation.

  • Information that is never collected​

    • Full credit/debit card numbers, security codes, and expiration dates. HCHM uses Wix as its ecommerce platform, and credit card information is not viewable to any person affiliated with HCHM. Any credit card security issues should be addressed directly with Wix. Wix does show the last 4 digits of credit card numbers.​

    • Billing addresses. These are treated in the same way as credit card numbers.

  • What will be shared publicly​

    • HCHM reserves the right to post pictures of LEGO models on Instagram, the HCHM website and other social media platforms. These posts will never include any personal information shared, except for the state of the house.​

    • However, the customer has the full right to request that their project is not shared online. Customers may do this by contacting Henry. If no such contact is received, it will be assumed that HCHM is allowed to share pictures of the model.

  • Gift policy​

    • When you order a model as a gift, the gift recipient cannot consent to having their information shared with HCHM. This is rarely a problem. However, if you believe that your gift recipient would have issue with their information being shared, please consider talking to them before working with HCHM.

    • Should issues about privacy come up with gifts, the gift giver is responsible and HCHM takes no responsibility for the issue. â€‹

  • HCHM internet use privacy​

    • HCHM may look up any address shared on the internet, including platforms such as:​

      • Google Earth​

      • Google Maps

      • Regrid (property line ownership database)

      • Snapchat (has satellite imagery)

      • Apple Maps

      • Any other software or website reasonably deemed necessary for completion if the model.

    • HCHM may look up any customer name​

      • This may be needed to verify certain customer information, such as name, address, or phone number. ​

  • HCHM confidential documents policy​​

    • All confidential documents made by HCHM will always state "This is a Henry’s Custom Home Models internal document. Please do not share it with anyone outside of the company."

    • If you receive a confidential document in error, it is your responsibility to delete it immediately. ​

  • Notes​

    • Effective January 11, 2025​

    • HCHM reserves the right to update this policy at anytime

    • The customer reserves the right to have their information deleted from HCHM's database at anytime

    • Contact Henry with any issues including requests for information deletion

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